Testimonials

I have had many issues with the city of Johannesburg since I bought my house in 2013. I have used the help of Rates online on more that four occasions and every time they deliver what they promise. Will recommend their services to anyone

Claire Terblanche

I have no words to express what relief you gave me after a 19 month battle with council. I would highly recommend Rates online to everyone I know. Thank you again so much

Lisa Van der Ploeg

I had been battling to resolved my rates issue with city of Johannesburg for 2 years. My house had been sold and I needed to get my clearance certificate for transfer. My transferring attorney referred me to Rates Online. Rates online managed to find the problem, resolve it and collect my clearance certificate. Transfer went through 3 months later.
Very happy

Tracy Sullivan

As a new home owner, I never really understood how the city of Johannesburg billing system worked. Rates online took the time to explain it to me and made sure that I was charged for the correct services and not overcharged. Always friendly and helpful.

Roger de Jager

I have had many issues with the city of Johannesburg since I bought my house in 2013. I have used the help of Rates online on more than four occasions and every time they deliver what they promise. Will recommend their services to anyone

Warren

I moved into my home in 2010 and after 5 years, still no accounts. Rates online assisted myself and the seller in opening my account so that seller could get her refund. They managed to sort out the issues in 3 months. Great service and feedback all the way.

Anita Reynolds

I received a bill for R56000.00 for one month electricity. !!! I have 3 small children and cannot afford to be without electricity. After taking hours off work to stand in queues for over 4months I managed to resolved nothing with the City of Johannesburg. I contacted rates online and they managed to sort out my account within 3 weeks. I could not have sorted this out without their help thank you.

Brenden Logan

I bought a new home and had no idea what to do or where to start. Rates Online handled the whole process from beginning to end. The friendly and helpful staff made the process simple and efficient.

T Davidson

I was lucky enough to find a buyer for our home but then battled for months to receive Clearance figures. Just when I thought we had hit a brick wall I contacted Rates Online and they managed to locate the problem and resolve it quickly. So relieved that I found them when I did.

B Cooper

My husband and I battled for 2 years to get a refund from the City of Johannesburg. I almost gave up. Fortunately with the help of Rates Online we were finally refunded. I was so grateful to find a company who could assist us.

Sue Randolff

I own many houses and have used Rates Online to assist with the opening of my new accounts and the installation of Pre paid meters over the years. I am happy to recommend their services to anyone who needs assistance

Mike Smith

I often receive incorrect accounts due to no readings being done on my property. Rates Online assists me every 3 to 4 months to update my readings and correct my account.

Lucille

I am a caretaker for many properties and would highly recommend Rates Online Services. I have used them to assist me with incorrect charges. Reliable and trust worthy.

B Thornton

In 2014 I received an electricity account for over R56k which was not possible. I was told by council to pay the account and log a complaint with the accounts department. I simply did not have the money as I am a pensioner. The Rates Online team quickly assisted me with a meter reading and sorted the mess out before I was cut off.

Margaret

Nothing is too much trouble for the Rates Online Team. They get the job done Thank you

Debbie M

Thank you Rates Online for helping me sort out my council account. I wish I had known about your services sooner. Great friendly service.

Pat

I was sick of being incorrectly billed for wrong electricity readings. Rates Online assisted me in having a pre paid meter put in. It was a bit of a wait but eventually it was all sorted.

Muriel Scott